We want you to be happy with your purchase, but as a small business we operate under a strict returns policy:

1. Eligibility for Returns

• You have the legal right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations.
• Items must be returned unworn, unwashed, with tags attached and in their original packaging.
• Items that show signs of wear, washing, or damage caused by the customer will not be refunded.

2. Items Excluded

• For hygiene reasons, we cannot accept returns on underwear, socks, or similar intimate items.
• Sale/clearance items are final sale unless faulty.

3. Process

• To request a return, you must contact us by email within 14 days of receiving your order.
• You then have 14 further days to send the item(s) back to us.
• You are responsible for return postage costs unless the item is faulty or incorrect. We recommend using tracked delivery, as we cannot refund items lost in transit.

4. Refunds

• Refunds are processed within 14 days of us receiving your return, back to your original payment method.
• Delivery charges are not refundable unless the item is faulty.

5. Exchanges

• We do not offer direct exchanges. If you need a different size or colour, please place a new order.

6. Faulty Goods

• If your item is faulty, you must notify us within 7 days of receipt. We will arrange a refund or replacement in line with your statutory rights under the Consumer Rights Act 2015.